Holland Park Leisure, a company that operates adult gaming centres across Leiceste, has been fined by the UK Gambling Commission after failing to put into place the necessary mechanism that allows customers to exclude themselves from venues.
Holland Park Leisure failed to implement the self-exclusion scheme that would allow customers to ban themselves from gambling in any of Holland Park’s three venues in Leicester.
The Commission noted that it had previously reminded the operator about its obligation to operate a multi-operator self-exclusion scheme. However, the necessary measures were not adopted until the Commission revoked Holland Park’s gambling license in October 2025.
The operator was also found to have failed to act in a timely manner. It had also unveiled inaccurate information during the regulatory audit.
In addition to the financial penalty, Holland Park also faced an independent audit of its procedures related to self-exclusion as well as further staff training aimed at making sure that the employees are able to recognize self-excluded customers.
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission, said:
It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers. Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services. These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm. Operators that fail to meet them can expect regulatory action.
