KSA believes that online gambling operators need to have a clearer understanding of their responsibilities when it comes to the protection of their players.
The Netherlands has an enforced central self-exclusion mechanism (called Cruks) which must be used by operators once they see evidence of a player potentially having gambling-related issues. When operators have determined that a player may have a serious gambling problem, they are required to recommend the player join this national self-exclusion database. Once the player joins Cruks, they will be prevented from accessing any legal gambling websites in the Netherlands. If the player refuses to enter Cruks, the operator is legally obligated to immediately report the player to the KSA.
If the KSA believes that a player should be self-excluded, they can forcibly place that individual on the exclusion list. However, operators are struggling with how to confirm whether or not a player has registered with this database and what their reporting obligations are.
In addition to responding to issues related to operator’s obligations under their “duty of care” guidelines, the KSA also provided warnings to sportsbooks last week.
Several sportsbooks were identified by KSA investigators as having offered wagers which were considered illegal. The KSA immediately communicated with these sportsbooks, and they all quickly deleted those particular wagering products from their websites.
