Gibraltar’s gambling regulator has issued a £45,000 regulatory settlement to a gaming operator that was not publicly named, following several shortcomings related to responsible gambling and anti-money laundering (AML) requirements.
Despite the violations, the regulator said the company generally maintains strong governance and compliance standards and remains suitable to hold a licence.
This is the second enforcement action taken in Gibraltar this month, following a warning issued to Kindred’s UK arm-now part of FDJ United-over similar AML and social responsibility issues.
According to the commissioner, the £45,000 settlement stems largely from weaknesses in how the operator handled higher-risk customers aged 18-24. Although the company had gradually strengthened its controls for this demographic, the updates were not effective enough when tested in individual cases.
One reviewed account also revealed a mistake: after the customer submitted documentation on their income and wealth, an internal net deposit limit should have been lowered, but the change was never applied. The regulator said the operator blamed this on human error.
The commission also noted that there was no proof that a recent independent audit covering AML, counter-terrorism financing, and customer protection systems had been completed. The operator has since taken steps to arrange an external review.
The regulator highlighted that the issues had been flagged previously, and criticised the operator for being slow to implement earlier remediation advice. It stressed that licence holders must act promptly on such guidance and ensure their updated policies are working as intended.
Finally, the commission recommended improving trigger-based monitoring within threshold frameworks, so that risky behaviour can be identified even when it falls below standard limits.
